Customer Service


Shipping & Delivery:

99% of orders are shipped same day if received by 2 p.m. Pacific Standard Time (5 p.m. EST).
Choose UPS or FedEx for domestic shipping (USA), and DHL for all international shipping.
If you prefer to use other shipping companies, then please send us an email to sales@phantomresearch.com, requesting a different  
shipping company. Do not forget to include your order number.

 Privacy & Security:

 We will not share your personal/company data, or credit card information with any 3rd party except as necessary to process and complete your order. Your credit card  and personal information is encrypted and processed on a secure server

Returns & Replacements: 

Contact us to obtain a Return Merchandise Authorization (RMA) before sending anything back to us.
sales@phantomresearch.com, or 1-800-225-5559, or 619-449-7754.
Returns must be done within 30 days from the date of delivery.
All returns are shipped to:
Phantom Research Laboratories, Inc.
1957 Friendship Drive, Suite D,
El Cajon, CA 92020 - USA.


After placing your order you will be receiving an email with your order details.
If you have any questions, please contact us and we will be happy to assist you.
We only sell to eye care companies and eye care professionals.

Payment, Pricing & Promotions:

Choose payment method to pay for your order: 
1. Pre- pay for your order via a check, money order, or wire (Bank Transfer).
Check and money orders are made payable to: Phantom Research Labs., Inc. and mailed to,
1957 Friendship Drive, Suite D, El Cajon, CA 92020 - USA.
For wiring information please contact us via email or call 1-800-225-5559, or 619-449-7754
2. Pay with Credit card
3. Choose  bill me later. If you have an approved account with Phantom Research Labs., Inc., then your order will be processed and shipped same day. If you do not have an account, then use the on-line application to apply. Your order will be processed and shipped as soon as your application is approved. Payment terms are Net 30 days.

All published prices are EX Work (El Cajon warehouse, California 92020). Prices are subject to change without notice.
Sales tax is added to all California orders.

If you have a promotion code, a coupon code, or  a discount code, then enter it in the "Discount Codes" field when you are in the "Shopping Cart" 
page, followed by a click on "APPLY" button. You will see the discount at the bottom of the page by the Grand Total.

Viewing Orders:

You can log into your account at any time and view your orders and account information.


Updating Account Information:

Please keep your personal and company data in your account up to date at all times. If you pay with a credit card, make sure the data is current.

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